Richard Mille - Thanks for taking the time to respond. Your words
have contributed significantly to educating us on your design
philosophy and to clearing up areas of misunderstanding and lack of
information. I'm especially encouraged to hear from you how
commited you and your team are to customer service.
I want to reiterate that I recently bought my first RM, a RM010, and so
far it has had no problems. I wear it more often now than
any other watch, and find it makes a very comfortable daily
wearer. It keeps great time, and I have not noticed any problem
with oil, or any other problems. I bought this first watch more
or less to test the waters before making a bigger commitment.
Other watches I'm considering eventually getting are RM004 and
RM011. When I saw several posts I began to become concerned about
purchasing further RM watches. I was also concerned, because I
like RM watches and want very much for them to earn the reputation for
being well made. To get such a reputation, I believe newer brands
have to work even harder than older brands that have already
established their reputation long ago.
So, that was my motivation in raising criticism based upon posts I had
seen. I hope that when people get their problems ressolved, they
will post follow ups saying how well they were treated, and how well
their watch was serviced. I don't wish to apologize for the
criticism I've made. I'm actually glad that I've made those
criticisms, and that has resulted in your response. Had I done
nothing, there would only be those various posts of displeasure, and no
greater understanding. Reading those posts by themselves might
only give potential customers concern about buying a RM watch.
Now, they have much more information, and I think potential customers
will be much more likely to have a positive image of RM. I know I
have a much more positive impression now.
I'm looking forward to hear from customers who have made posts, with
their hopefully positive criticisms of the service they received.
Eric von Schonberg