Officine Panerai

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VERY DISAPPOINTED SERVICE OUTCOME

Hi everyone,
I am new to this forum but I need advice from anyone who can help..
I sent my PAM 277 (8 days - P2004 movt) for service because it is still under warranty and the 8 days' reserve indicator did not go all the way to zero. I received my watch after about 2 months from the local service centre and found to my horror there was a small piece of white linen on the inner aspect of the back sapphire glass and some black stain at 6 o'clock on the inner sapphire crysta l(probably some glue stain for water proofing?). I immediately told the receptionist and she brought to the attention of the panerai technician. She apologised and mentioned that the technician is elderly and probably some eyesight? problem. (WOw, I am a little worried, how in the world panerai - such a big company under Richemont has no other "expert, younger technician" to help the poor fellow. So back to the workshop it stayed there for another two weeks.
I collected the watch and to my horror, there was a deep scratch on the back near the serial no and the limited piece no e.g. xxx/250. I again informed the receptionist and she apologised and again back to the workshop.
It was supposed to be five days! but it took them 3 weeks. Now after 2 days of collecting it, the watch stopped working!
SOS can you guys direct me to someone in Panerai HQ (someone in charge of service dept) so that this watch can be fixed once and for all!
Any assistance is greatly appreciated.
I hope they are as good as the Richard Mille people as I have a RM5 which gave a lot of problem and in and out at local workshop for half a year and one kind watch collector who also have a richard mille RM5 gave me an email to someone in HQ (assistant to MR Richard Mille) and they were great and asked me to send the watch back to them. You know what, they changed the whole movement for me which till now the watch is working fine. I think they did not have to do that but wow I am speechless with their level of service and I do not mind owning another one but heh I really have to save up to get one. This brand is worth saving for , right?
Sorry for such a long message but I need to release my frustration and disappointment.

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