Richard Mille - Complaining about RM service

Complaining about RM service

Oct 29, 2013,02:49 AM

hi guys ,

sorry to write this again ...

I got problem with my RM 011 . and watch need servicing . because watch stop working.

then , i send in the watch around 2 months ago ( approx August 2013 ).

i know that i bought this watch pre owned. not new from boutique or AD. but , the paper said still underwarranty.

the problem is . only to get quotation , just yesterday . it means i wait 2 months on nothing ?? then , have to wait another 2 -3 months for finish service ?

what do u think guys ?

Regards,

Jeff

Bummer

By: Theodore Diehl : October 29th, 2013-05:05

Hello JeffS168, A bummer of course, such things are never pleasant, and only aggravated by a delay like that. Can you mention who was dealing with the situation for you? Please check your PM's! Kind regards, Theodore

replied

By: JeffS168 : October 29th, 2013-07:18

Hi Theodore , Thanks for your kind reply. ur PM replied bro . have a good day ! Regards, Jeff

Resolved

By: Theodore Diehl : October 30th, 2013-04:15

Hello Jeff, I hear from our distributor that the issue is now under control. A pity that that the warranty was actually no longer valid because the previous owner evidently opened the watch via an unofficial sales-point. In any case, I really hope your wa...

Many Thanks !

By: JeffS168 : October 30th, 2013-04:30

Hi Theodore , Thanks for your kind help. Yes now already under controlled. Yes, because i buy pre owned . and, suddenly watch stop working . just amazed when told that already open by third party. Anyway , already solved guys . Regards, Jeff